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Frequently Asked Questions
What is CRM?
CRM stands for Customer Relationship Management. Properly implemented, CRM begins with a philosophy of customer service. Implementing that philosophy depends on tools that allow the entire organization to have instant access to information that will help serve the customer better. For more information see CRM Solutions.
What is Sales Force Automation?
Sales Force Automation is an example of Customer Relationship Management. With EFCRM, for example, all marketing materials, product information, and customer information is available to the salesperson from any location. Moreover, the sales manager can monitor sales activities for the entire organization in real time. For more information, see CRM Solutions.
What is SaaS?
Software as a Service (SaaS) is not a particular software product, but rather the method of delivering applications over the Internet, generally using a Web browser. This allows universal access to the software without requiring installation or end-user maintenance. For a full discussion of SaaS benefits, see the Software as a Service page.
Is our information secure?
Yes. Your information is protected by Secure Socket Layers (SSL) and 128-bit encryption. To learn more about why your information is safer in EFCRM, see the Security page.
Will you share our information with third parties?
Is EFCRM compatible with my computer?
If you computer can run a modern Web browser, Yes. EFCRM is a Web-based service fully accessible via any modern Web browser. For more information, see Required Specifications.
Are cookies required?
Cookies are sometimes used by EFCRM to carry data between pages. As used by EFCRM, cookies present no security risk. For more information, see Required Specifications.
How does your pricing work?
At EFCRM, we believe that scaled pricing for limited features is contrary to a philosophy of customer service. Therefore, EFCRM pricing is a competitive per-user rate with no surprises. To view the current pricing schedule, visit the Pricing Page.
How will my own and my clients' data be used?